You may cancel your purchase providing that you return any products (including any free goods) already delivered to you at your expense by registered post within 14 days of receiving your products – as per distance selling regulations.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 14 days of receiving your goods. The cancellation period ends after 14 working days, beginning the day after you receive the goods. If you wish to cancel an order under these terms - contact us and then return your products unopened within 14 days of receiving your parcel.
It is important that you have not used or opened any of the products otherwise you will not be eligible to cancel your order.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.html


Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Napiers Herbals Ltd. or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

The website www.napiers.net is operated on behalf of the Napiers 1860 Group Ltd by Napiers Bathgate CIC collectively known as Napiers the Herbalists.
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Napiers the Herbalists owns the copyright to all materials on this web site.


All contents and information on this site including without limitation text, graphic and images, are the property of Napiers the Herbalists or the property of their respective owners and are protected by United Kingdom Copyright Laws.


All trademarks that appear on this site are the property of their respective owners.

Privacy Policy

We collect only the basic personal details required to process your order and for marketing purposes. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, sell, or redistribute any customer information provided, to any other companies, organisations or individuals.
You will receive an initial series of welcome emails containing information relevant to your purchase. We may contact you by email, post or sms with offers of additional products, services and information that we think may be of interest to you. If you do not wish us to contact you in this way, please email us at mailorder@napiers.net and request to be removed from our marketing database.
We try to ensure that all data we hold about our customers is up to date and correct. Therefore, if any of your personal details change, please let us know by contacting us at mailorder@napiers.net.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised persons are unable to read it.
Your order is shipped discreetly in a plain package. There is nothing written on the package that identifies the contents.


Payment cards we accept are as follows (MasterCard / Visa / Visa Delta / Visa Electron / Maestro).
Payment on your credit card statement will show as 'Napiers.net', 'NapiersHerbs' or 'NapiersHerbalists'. Please contact us at mailorder@napiers.net to discuss any other ways to make payment.

Order Notes

Please note that all transactions will be carried out in either Sterling, Dollar or Euro . Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers.
We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result. Napiers the Herbalists reserves the right to decline orders for bulk or high value purchases.


We aim to dispatch your order within 3 working days. Most orders are received within 5 working days but please allow upto 15 working days. In a small number of cases, customers may be charged import duties on shipments delivered outwith the United Kingdom. These are charges applied by local customs & excise departments and it is usually the responsibility of the delivery courier to collect payment. These charges are beyond our control and any import duties/fees applied are the responsibility of the customer to pay.

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
We do not store credit card details.

Our Registered Office Address

Napiers Bathgate CIC, 62 George Street, Bathgate EH48 1PD

© Napiers Herbals Ltd 2020 • Bathgate, Edinburgh & Glasgow • Herbalists and Medical Botanists since 1860
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