IMPORTANT CUSTOMER NOTICE:
WE WILL BE CLOSED ON THURSDAY 16TH SEPTEMBER 2021 FOR STAFF TRAINING. PLEASE BE AWARE THAT WE WILL BE UNABLE TO ATTEND TO CALLS ON THIS DAY AND EMAILS SENT THROUGH OUR CONTACT FORM WILL BE REPLIED TO AS SOON AS POSSIBLE ON OUR RETURN ON FRIDAY 17TH, WHERE WE WILL BE OPERATING BUSINESS AS USUAL. THANK YOU FOR YOUR UNDERSTANDING AND PATIENCE.
If you have placed an order, you can track your order on the website. Log in to your account and see its progress. You will also be sent email updates. We aim to ship your order within 3 days of receiving it. If you have a query about your order please email us using our contact form (or emailing email@example.com) or call us on +44(0)1506 353 786 and choose option 2 for mailorder. Our lines are open Monday to Friday (09:30 to 17:00) only for mailorder and website enquiries. If the line is busy or you are calling outwith our operational hours, please leave a voicemail with your contact information and a member of our team will return your call as soon as possible.
Please note we run an increasingly busy dispensary and clinic and ask that you please give us a minimum of 48 hours notice outwith expected shipping times when ordering a repeat prescription. This allows us to request authorisation from your herbalist to issue the repeat (depending on your individual needs, a review appointment may be more appropriate first if your condition requires monitoring), make sure there aren't any changes necessary or any delays expected due to herb availability. We strive to make up and send out all prescription orders as soon as possible, however from time to time there can be unexpected delays and we appreciate your patience and understanding.
Not near a Napiers in Scotland? We can help you to find a medical herbalist in your area or set up an online consultation. If you are not able to visit our shops and clinics, and would like some general health advice, have a question, or need advice on taking over the counter products if you are already on medication, email our helpdesk and we will try to help you.
Send us a message through our contact form below and we will reply as soon as possible.