Shipping policy

Thank you for shopping with us at Napiers! We want to ensure a smooth and satisfactory shopping experience for you. Please read the following shipping policy carefully to understand how we handle shipping and delivery of your orders.

1. Order Processing Time:

• Orders are typically processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays.
• Please note that processing times may vary during peak seasons or promotional periods.
• Orders after 5pm will not enter the processing workflow till the following day.

2. Shipping Methods:

• We offer various shipping methods for domestic and international orders.
• Available shipping methods and their estimated delivery times will be displayed at checkout.
• Shipping costs will vary based on the selected shipping method and destination.
• For a more information on shipping and delivery please visit the page here.

3. Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
• You can track the status of your order using the provided tracking number on our website or the carrier's website.

4. Shipping Restrictions:

• We currently ship to most addresses in the world but there are some which products and sales may be restricted.
• Please note that we do not ship to P.O. boxes or APO/FPO addresses unless agreed upon with our team prior to shipping.
• Customers are responsible for all duties, taxes and responsible for ensuring products are allowed to enter a country legally.

5. International Shipping:

• For international orders, customs duties, taxes, and fees may apply according to the laws and regulations of the destination country.
• Customers are responsible for any additional charges imposed by customs authorities.
• Delays may occur due to customs clearance procedures, which are beyond our control.

6. Shipping Delays:

• While we strive to deliver your orders in a timely manner, please understand that unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may impact delivery times.
• We appreciate your patience and understanding during such situations.

7. Order Changes and Address Updates:

• Once an order has been placed, changes to shipping address or order details may not be possible. Please ensure the accuracy of your shipping information before completing your purchase.
• If you need to update your shipping address, please contact us immediately. We will do our best to accommodate your request if the order has not yet been shipped.
• There is no guarantee that an address can be amended once marked as shipped.

8. Lost or Stolen Packages:

• We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that someone is available to receive the package at the designated delivery address.

9. Shipping Promotions:

• From time to time, we may offer shipping promotions such as free shipping or discounted shipping rates. Any such promotions will be clearly communicated on our website or promotional materials.

10. Contact Us:

• If you have any questions or concerns regarding shipping, please contact our customer service team at advice@napiers.net.
• We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

By placing an order with us, you agree to the terms and conditions outlined in this shipping policy.

Thank you for choosing Napiers for your wellness needs!