Delivery & Shipping

Planned Strike Action

To guarantee delivery in time for Christmas, our recommended last order date is 13th December.

Due to planned Royal Mail & Parcel Force strikes on the following dates some orders may be delayed:
• Friday 9th December
• Sunday 11th December
• Wednesday 14th December
• Thursday 15th December

All orders placed in the 48-72 hours prior to strike action may be subject to delays.


We would encourage customers living in the Edinburgh and Lothians area to collect their order in store at 18 Bristo Place, Edinburgh, where possible and convenient. Please choose 'Click & Collect' at checkout.

We’re sorry this strike action is likely to cause you some disruption and we sincerely apologise for the inconvenience.

Select territory for shipping & delivery information

UK

- Free shipping on orders within the UK over £80

- Standard delivery fee of £5.75 on orders under £80

- Orders usually dispatched within 1-3 working days

- Expected delivery within 5 working days

- Free local pick up is available at our Edinburgh store. Please allow 2-4 working days for your order to be ready for collection. We would advise that you contact us first to arrange this.

EU*

Please note that only a limited selection of our products are now available to countries within the EU as of 31st July 2021. If you are an EU patient or customer please visit our new Napiers European service which was launched in November 2021 by clicking here.

Rest Of World*

- Standard shipping fee of £20 applies on all orders

- Orders usually dispatched within 1-3 working days

- Expected delivery within 8-10 working days

* Please check any restrictions, duties, taxes and any other fees that are collected from your country before you place the order. Napiers will not be responsible for any of the above Duties and Fees.

* Please check whether products in your order are legally permitted in your country before you place an order. Napiers will not be responsible in the event the requested products are detained or confiscated by foreign customs.

For more information about our delivery and shipping policies, please click here.