Delivery & Shipping

Royal Mail Strike Action

Due to the planned Royal Mail strikes on the following dates some orders may be delayed by 1-3 working days:

• Friday 30th September 2022
• Saturday 1st October 2022

All orders placed in the 48-72 hours prior to strike action may be subject to delays.

Please be assured that we are working closely with our courier partners to maintain contingency plans throughout this period of disruption.

Select territory for shipping & delivery information

UK

- Free shipping on orders within the UK over £80

- Standard delivery fee of £5.75 on orders under £80

- Orders usually dispatched within 1-3 working days

- Expected delivery within 5 working days

- Free local pick up is available at our Edinburgh store. Please allow 2-4 working days for your order to be ready for collection. We would advise that you contact us first to arrange this.

EU*

Please note that only a limited selection of our products are now available to countries within the EU as of 31st July 2021. If you are an EU patient or customer please visit our new Napiers European service which was launched in November 2021 by clicking here.

Rest Of World*

- Standard shipping fee of £20 applies on all orders

- Orders usually dispatched within 1-3 working days

- Expected delivery within 8-10 working days

* Please check any restrictions, duties, taxes and any other fees that are collected from your country before you place the order. Napiers will not be responsible for any of the above Duties and Fees.

* Please check whether products in your order are legally permitted in your country before you place an order. Napiers will not be responsible in the event the requested products are detained or confiscated by foreign customs.

For more information about our delivery and shipping policies, please click here.