How to order & renew prescriptions
A short guide to finding your prescriptions, ordering them online, and understanding expiry dates.
1. Finding your prescriptions
Open My Prescriptions while logged into your store account. You can filter the list to focus on what you need:
- Awaiting Payment — prescriptions ready to pay for (Add to Cart)
- Active — paid or completed prescriptions you can usually reorder
- Ending Soon — due to expire within about 14 days
- Expired — past the end date; request a repeat instead of reordering
If a prescription is missing from the list, use “Don’t see your Prescription, click here” on the My Prescriptions page to order it with the details from your label.
2. How to order
- Add to Cart — add one or more prescriptions (and any suggested products) to your basket, then checkout when you are ready.
- Some prescriptions let you choose a size before ordering. Pick the size your practitioner recommended unless they have advised otherwise.
- Follow any directions or notes on your prescription label, and shake blends before use when advised.
After you pay, your order is prepared by the dispensary. Status on My Prescriptions may show as paid
or being prepared while it is fulfilled.
3. Expiry dates & renewals
Most prescriptions have an end date. You can order and reorder freely until that date.
- Before the end date — use Add to Cart as shown on the prescription card.
- Ending soon — shown when less than about 14 days remain. Plan a reorder or speak to your practitioner if you may need more.
- Expired — once the end date has passed you cannot reorder as before. Use Request Repeat so your practitioner can review and renew if appropriate.
- Ongoing prescriptions — some prescriptions are marked as ongoing (no fixed end date). These do not expire in the same way and can usually be reordered while they remain active.
A repeat request is reviewed by your practitioner. It is not an automatic reorder.
If your symptoms or other medications have changed, tell them in the request note.
4. Questions & support
- Treatment or dosage questions — contact your herbal practitioner; they know your case history.
- Order, delivery, or payment questions — contact the dispensary / store that is fulfilling your order.
- Medication changes — tell your practitioner straight away if your prescribed medicines change.