Privacy Policy

About us and your information

Napiers ("we", "us" and "Napiers") is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.

Napiers is a group of companies and we may introduce you to our subsidiaries and affiliates within the group; including Napiers Edinburgh, Napiers Glasgow and other Napiers clinics or Napiers affiliated practitioners (collectively referred to as "our Partners"). 

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.  Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. We would recommend that you read the Privacy statement for every website that you visit.

What information do we hold on you?

We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other parts of the Napiers group.

What to do if you do not wish to receive details of offers from us?

If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing mailorder@napiers.net or by ringing Customer Services on 0845 002 1860.

Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.

What do we do with the information?

We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and also for administration purposes:

  • to confirm identification when you contact us
  • to keep you informed of any special offers or promotions that we believe might be of particular interest to you
  • to communicate with you in the event that any products or services you have requested are unavailable
  • for credit assessment
  • to review the conduct of and to administer/operate your accounts
  • for statistical analysis, including automated techniques
  • for record-keeping purposes
  • for market research
  • to track activity on our website
  • to improve and monitor our customer service to you
  • for the prevention of crime and fraud.

We may contact you by post, email, telephone or fax for these purposes.

Private medical information

Some people contact us via email with enquiries about their health or medical conditions. This information will never be revealed to any other party. 

However, you need to be aware that we use third-party providers like Google.com for email and Desk.com for our customer service desk ticketing system, and that information that is stored on their servers is outside our control in the case of an extreme hack or attack on those organisations.

Disclosure of your information to service providers

In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses who, for example, post out catalogues on our behalf.

In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

The use of cookies

Cookies are small text files which are stored on your computer, mobile phone or device.  Cookies may be placed on your device when you visit a website or open a marketing email.

Napiers uses cookies for a variety of reasons, such as to remember your preferences when you visit our sites, tailor your visit, monitor traffic to enable us to improve our sites, or to ensure we remember the contents of your shopping basket when you next visit the site.

We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube.  We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.

Our partners may also set cookies when they direct you to our site to buy a product.  These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make. 

To find out more information as to the cookies we use and why, then please click here for a link to our Cookie's List and How to Reject Cookies Page.

Your rights to access your personal information

You have a right to receive a copy of the personal data that we hold about you. We do not currently charge for this service but reserve the right to charge £5 towards the cost of administration if we need to in the future. To obtain a copy of the personal information we hold on you, please email us from the email account that you are registered with us under, and ask for a Personal Data report.

Changes to this privacy policy

If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it. A hard copy of the policy is available from the Customer Services Manager, Napiers the Herbalists, 10 Payne Street, Glasgow G4 0LF. Any revised policy will apply only to data collected after the new policy comes into effect.

Changing your personal information

If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us at mailorder@napiers.net or by ringing Customer Services on 0845 002 1860, or by writing to the Customer Services Manager, Napiers the Herbalists, 10 Payne Street, Glasgow G4 0LF. 

© Napiers Herbals Ltd 2014 • Edinburgh and Glasgow • Herbalists and Medical Botanists since 1860
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